Customer Service

Thank you for shopping with Wellies Online
Shipping & Delivery
Wellies Online use Australia Post to send all orders. It is our priority to make delivery of your order as prompt as possible.
Shipping costs are displayed at the checkout phase of the ordering process and added into the total cost prior to completing the checkout procedure. Estimates for shipping are also available within the shopping cart page, requiring the user to enter the destination country and post code and clicking the update button.
In order to prevent fraudulent credit card use Wellies Online require the credit card billing address to be supplied at point of purchase. Wellies Online gives you the opportunity to specify a separate shipping address, if required.
Subject to payment, Wellies Online accepts responsibility for property and risk in the goods until delivery of the goods to your nominated shipping address.
All orders are dispatched Mon-Fri. Wellies Online ships goods within 24 hours of receipt of payment. Time taken due to bank transfers may vary.
Wellies online will despatch your boots the SAME DAY providing we have received payment and your order has been placed before 11:30am of that day.

The following transit times are estimated by Australia Post.
EXPRESS POST -
Next day delivery all capital cities, regional areas except remote and NT 
 
STANDARD POST - 
Melbourne metro - 1- 2 working days.
Victoria regions - 2- 3 working days. 

Your parcels is registered and trackable by us. All items/sizes on site are in stock. However in the event of your size not being available, please email us for advice regarding a backorder. 
In the event of the item being incidentally out of stock, despatch may be delayed. If this occurs, we will advise you by email .
Disclaimer
We constantly strive to achieve best practice and as such have chosen to align ourselves with Australia Post. Once an order is dispatched from our premises we are not responsible for any delivery delays. It is the consumer’s responsibility to ensure correct shipping/delivery details are provided to Wellies Online via the Wellies Online website. Wellies Online is not responsible for reshipping orders at our expense if incorrect details are provided.
All delivery times/dates provided are estimates only and are at the discretion of the Australia Post.
Wellies Online registers all postage to minimize lost parcels. Replacement items for orders lost in the mail are at Wellies Online’s discretion.
Without limiting the operation of any other Terms and Conditions herein, Wellies Online will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Privacy & Security
Your information is protected by SSL with an encryption key length of 256 bits (high grade encryption AES-256 256 Bit). Wellies Online is committed to protecting your privacy. We do not sell, rent or share personally identifiable information.
Collection of your personal information
Wellies Online automatically collects the IP address, domain name, access times and reffering websites of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as review information and/or site registrations, name and address, telephone number, fax number.
Wellies Online encourages you to review the privacy statements of Web sites you choose to link to from Wellies Online so that you can understand how those Web sites collect, use and share your information.
Use of your personal information
The information Wellies Online collects is: (a) used to operate Wellies Online and provide the services you have requested; (b) used for internal review; (c) used to improve the content of our Web page; (d) used to notify consumers about updates to our Web site; (e) used by us to contact consumers for marketing purposes.
Wellies Online will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wellies Online or the site; (b) protect and defend the rights or property of Wellies Online; and, (c) act under exigent circumstances to protect the personal safety of users of Wellies Online, or the public.
Use of cookies - Wellies Online uses cookies to record session information, such as items that consumers add to their shopping cart.
Security - Wellies Online secures your personal information from unauthorized use, access or disclosure.
Changes to this privacy policy statement - From time to time, Wellies Online may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future Wellies Online will post the policy changes to the Wellies Online web site to notify you of these changes and will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
Contact - If you feel that Wellies Online is not following its stated information policy, you may email Wellies Online at sales@wellies.com.au.
Returns & Replacements
CLICK HERE to download the Wellies Online returns form.

Wellies Online is commited to providing a high quality product, and we pride ourselves on providing a high standard of customer service. If you are dissatisfied with the fit of your purchase, or style, we offer an exchange or credit note towards a future purchase.
Or you can receive a refund within 14 days of your purchase date.
The following conditions apply.

  • 1. Proof of purchase
  • 2. Returned item to be unworn, in original condition and packaging.
  • 3. Item to be returned within 21 days of purchase date.
  • 4. No clearance items will be exchanged.

Please note…*Postage charges on returns are not refundable.


Please post returns to:

Wellies Online
PO Box 16
North Geelong Business Hub
Victoria, Australia 3215

Payment, Pricing & Promotions
All transactions are processed in AUD (Australian dollars). All prices displayed are inclusive of GST (Australian good & services tax). If you are purchasing from outside of Australia, GST will be removed at checkout. Any local taxes, tariffs or charges charged on goods by local authorities at delivery outside of Australia are the sole responsibility of the customer.
Stock Availability
We do our very best to keep our website to to date with stock availability. If a particular design you would like is unavailable, or out of stock please contact us so that you can be the first to know when it is back in stock.