Click here for all returns/exchanges information and to submit your return. You will just need your order number and email to look up your order.

Wellies Online is online only. Orders can only be placed via this website. We don’t have a show room, it’s just a dispatch team. You can select the 'pick up' option during checkout if you would prefer to collect your order from our Breakwater warehouse. Then once your order has been picked, you will receive an email stating your order is ready. You can then collect your order between 10am-12pm weekdays. Our warehouse is located at 4/30 Leather St, Breakwater VIC 3219.

Wellies Online is Australian owned and based in Geelong, Victoria, Australia.

EXPRESS POST

Next day delivery all capital cities, regional areas except remote. 
Please note: Wellies Online cannot guarantee Australia Post transit times and has no recourse with Australia Post for delayed parcels, meaning if your parcel is delayed in transit Australia Post does not refund the shipping cost to Wellies Online.

STANDARD POST 

• Melbourne metro - 1- 2 working days.
• Victoria regions - 2- 3 working days. 
• Sydney, Canberra and Adelaide metro areas - 2- 3 working days.
• Brisbane and  TAS, NSW, QLD, SA regional areas -  3 - 7 working days.
• Darwin, Perth, WA,  -  7 working days.
• Remote WA, QLD, NT, up to 12 working days.

Please note: These are estimates to provide a general timeframe for your reference. For an accurate time please use the Australia Post Postage Calculator and enter 'from' 3220 Geelong 'to' YOUR POSTCODE.

Your parcels is registered and trackable by us. All items/sizes on site are in stock. However in the event of your size not being available, please email us for advice regarding a backorder.
In the event of the item being incidentally out of stock, despatch may be delayed. If this occurs, we will advise you by email immediately.

Shipping costs are displayed at the checkout phase of the ordering process and added into the total cost prior to completing the checkout procedure. The cost is calculated based on the weight of the order and destination. The rates are discounted and passed on the discounted amount charged by the selected carrier (ie Australia Post eParcel).

All orders are sent with signature on delivery required. If you would like to request 'authority to leave', you can do so at the Australia Post tracking link sent to you on dispatch of your order. Please note Wellies Online does not accept responsibility for parcels that are delivered without signature and then become missing.

For further information about exchanges or refunds see our policies page by clicking here.

Wellies online provides insole measurements for each individual boot. It’s easy.

1. Measure your foot length.
2. Remember to add between 0.5cm and 1.0cm to allow for socks and toe movement.
3. Match your measurement to the insole lengths on our the boots size chart.
4. When relevant, (adult tall boots), check our calf measurements.
5. Then choose your size.

Wellies online accepts Visa, Master Card, American Express, Paypal, Apple Pay, Google Pay, Shop Pay and Afterpay. All options are presented during checkout.

Please click through to view our Gumboot Care Guide Here.

The majority of transactions will not encounter any difficulties. However if your payment doesn’t go through smoothly, the most common reasons include:

• Enable cookies in your browser (this setting is usually found in the browser options).
• Contact your bank to ensure international transactions are enabled for your credit card.
• Go to the view cart section again to reinitiate the payment process.
• Try another credit card, it sounds obvious but it sometimes does the trick.
• Try another computer, this also sounds really obvious but sometimes the security settings on a computer system can prevent the successful completion of a transaction.