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  • Customer Testimonials


    Hi Jenni, 
    Thanks, much appreciated. I must say you have very good customer service and prompt replies. I'll be sure to shop with you again if I need another pair. 
    Cheers, Juliana

    14/8/2012 Dear Wellies Online 
    I want to thank you so much for the delivery of my paisley wellington boots.  I only ordered them yesterday!  The boots are beautifully made and, given they are only going to be used for tramping around in my garden, very aesthetically pleasing as well as practical. 
    I picked your company by chance from a Google search for online wellington boot sales, and I'm delighted I found the right company. 
    Thank you again. 
    Kind regards 
    Jenni Gyffyn


    Dear Jenni,
    I appreciate your service and your help. 
    You have been Truely wonderful. 
    Sorry to put you out, and thank you for allowing me to receive a refund.
    I shall definitively recommend your site and service. 
    Have a joyous week and find some sunshine which you can enjoy. 
    Regards, Michele Hayes :)

    11/6/2012 Thanks Jenni! That was a very quick response! I've been recommending your site to all my friends. I think you do a wonderful business, and this just proves it all the more! Many thanks, Clare

    7/6/2012 Comment: Thanks so much for my gorgeous boots which arrived in the mail today. LOVE THEM.
    The blue/black tweed ones are perfect, the others probably a size too big but a big wooly pair of socks will fix that and I'll be snuggly watching rugby in any weather this long weekend, proudly wearing my pink flower boots. Many thanks for your help and congratulations on delivering exactly the service you promised. Enjoy your long weekend!


    Hello,Received replacement boots yesterday. Much better fit.Thank you for the great service, I will be recommending your site to all my friends.Kind regards

    Kylie Giddings


    Hi Wellies online. Just wanted to say a huge thank you for such a prompt delivery of my boots. I ordered and paid at 1pm and my boots arrived at 8 am the next day. Very impressed.Also the boots are fantastic, perfect size and are exactly as described.Thank you again and I will be recommending your website to others.

    Terry Bird


    Comment: HI Guys,

    Just wanted to say I am in LOVE with my boots and I totally think you should put Mrs Woogs on commission. Just saying ;) he he. Thought you might like to check out a blog post I wrote about my new Wellies.

    Cheers, Sonia


    Hello Wellies, 
    Just wanted to say thanks for my boots! They arrived so quickly, they're perfect for Melbourne weather and I have already received many compliments on them from both women and men.

    26/4/2012 Jenni,
    I just wanted to pass on some feedback regarding the wellies I bought from you andgave my wife for her birthday on Tuesday.
    Quote: " Oh, WOW. They're perfect. I love them! bring on the rain".
    ...And they fit perfectly .
    We had friends over on Tuesday and they loved them too. So much so, I passed on your website details to them. They all commented on how great they looked.
    Thanks heaps.
    From a very relieved husband of a very happy recipient.

    19/4/ 2012 hi jenni
    recieved wellies, they are wonderful and sooo comfy! thanks for your great customer service and fast postage! i will be telling all my friends
    many thanks jenna gray

    4/4/2012 Hi Jenni,

    Just wanted to thank you so much for your excellent customer service.  We received the boots today and the girls love them, they are very excited to give them a good workout at my parents farm over Easter.  I will forward your website onto all our family and friends.
    Wishing you and your family as good Easter/Holiday.
    Kind regards

    2/4/2012 Just got my Wellies

    OMG they are fantastic thank you so much for your trouble
    Barb Harris

    13/3/2012 Thank you so much to Jenny!  She was generous with her time assisting me with this choice.  Regards, Gaynor 


    Hi Jenni, so sorry for taking all this time to thank you for my order, Angela my sister inlaw loved the boots, apron and gloves, for her birthday, they were a huge sucess thanking you so much for all your trouble it was sincerely appreciated thanks so much marilyn xx 

    28/2/2012 Hi Jenni

    Thank you for your fast response. My foot is not an easy one to fit! I am in Perth so I can’t come and try them myself. I don’t think a short one will work as the same problem will occur, being unable to bend my toes. I was so hopeful when I saw the lace up. I will just keep looking. Any other suggestions would be greatly appreciated. My husband ordered a pair of gumboots for our daughter for her birthday. We received them within a couple of days and they were perfect. She absolutely loved them. We were really happy with the purchase. Thank you

    17/2/2012 Dear wellies online
    My order arrived today and I wanted to let you know how impressed I am with the prompt service, not to mention the excellent fit of the wellies we ordered. Thank you for providing the insole measurements and not just shoe sizes as we have received 3 pairs of perfect-fitting boots. 
    RegardsKaty Valentine 

    Sent from my iPad

    9/2/2012 Thank you Jenni. Must say I am really impressed with your customer service. Below is a testimonial if you'd like to use it on your website.
    Thank you for my wonderful wellies! They are a constant source of compliments. Wellies.com.au offer better customer service and communication than any physical retail outlet that I've shopped in and I'd recommend them to anyone and everyone.
    Sent from my BlackBerry® from Optus


    ‘Tah..Dah’!   Parcel received – all OK – they look great – I am delighted with the wellies, and the bag with accessories.  The sizing looks OK – now we hope for some rain and an excuse to dress up!A nice birthday package for her. Again....many thanks for your help. Margaret


    29/12/2011 Hi Jenny, Just to let you know that the Black Shine boots arrived last week (sorry to have taken this long to write). They are fantastic.  They look great and fit perfectly.  Now, bring on the rain!!  

    Thanks for being so helpful during the transaction. Regards Natalie 

    19/12/2011 Hi Jenni, 
    Thank you very much. Your service is impeccable and I will definitely be recommending Wellies Online to others! Wishing you all a Merry Christmas and Happy New Year. 

    Best, Justine


    Thanks very much for your prompt reply. They are for my daughter who is a fashion major and always on the look out for clothing items others wouldn’t so readily find, hence your Wellies were perfect. I knew I could really surprise her with these.Thanks again,Talina

    25/11/2011 There's no way I'm parting with these babies! haha   I'll find a way to make them snug... they're amazing! :) 
    I'll try insoles etc... and see how I go! 

    I looooooooooooooove them... I've ready facebooked them and have a legion of adoring fans (of the boot! haha) 
    I've told them to visit your site... hope you're ready for the influx of requests :)   If you get more I'll get the white with black skulls and red roses, I was awful torn when I placed the order. 

    Have a fantastic weekend... woo hoo, I'm off to puddle jump at every opportunity!   Thank you :) 

    Zara xo 


    Jenni ,I just got them been in a 2 hour meeting and I LOVE THEM!!!!

    THey are fantastic and fit perfectly I cant believe how great they are!Thanks so much for all your help!

    Will check back in with you in January when the kids ones are due in!Thanks again, Kind regards Parrish


    Hi Jenni, Thanks for order! They arrived yesterday by 10am. The boots are adorable, I love them!Thank you :)

    I've sent your link on to a friend who is also looking for a pair, hopefully she finds something she likes. 
    And i'm considering getting another pair!
    Thanks again.Hannah


    may I compliment you on your emailing me and keeping me informed, you rock, you will be getting more business from me in the future, your gorgeous thank and kind wishes for you

    21/10/2011 Hi Jeni,
    I've received my boots on Tuesday and they are perfect! So comfortable, so light, so beautiful! I've searched high and low for a pair of comfortably fitting boots, but because of my size 11 feet, it's nearly impossible! Thankfully, I came across "Wellies Online" while browsing for online stores that cater for plus-size feet. Your boots immediately grabbed my attention. I just knew I had to get me a pair. I just wanna say thank you so much for making it possible! 
    I love my boots and I wear them with pride! 
    Will I shop at "Wellies Online" again? ABSOLUTELY!!!
    ~A very satisfied customer:) Val.

    Comment: Hi I have just received my boots !!! i was so excited i opened them to show the postie ,she called them 'sex on legs ' ......they are gorgeous ,perfect fit like a glove .I am only 5foot 1 so being able to roll down a bit is handy .It is good to feel sexy again when nearly 48 ,Christine . would you like to use this as a review ? or could you tell me how to place one ,thanks christine.


    HI Jenni,
    Firstly, let me say I am extremely impressed with your customer service ! and a reply on a Sunday. 
    I've c.c.'d Sophie in on this, so I will bow out and you 2 can go from here.Thanks again,Roby

    5/9/2011Hi Jenni,I just wanted to say thank you so much for your excellent customer service and fast fast delivery.

    I cant believe my wellies were here this morning already, in Melbourne.Appreciated very much. Lee :)



    Hello Jenni,I said I would drop you a line about how my boots went in the Arctic.  I bought the chocolate brown pip duck ones directly from you at home.They were great!  It was advised to wear 3 pairs of socks and I was able to. 

    The boots were supple but supportive i.e. I could easily walk in them without them being too cumbersome.  They were particularly great because they had the cleat/clip at the top so I could adjust the firmness depending on how thick my pants/thermals were and if I wanted to tuck my pants into the boots.They were also good because they were high enough so I never did get water inside my boots when getting in and out of boats.regards Janeen.


    my Matt Black Hunter style wellies work a treat! They fit beautifully and protected my feet and jeans on a two hour walk through a rain soaked park with my dog. Thank you so much.

    Regards Alison


    They are beautiful! Thanks!!! and thanks for the super great service!!!! xx Diana

    4/8/2011 Kerrie

    Many many thanks for your wonderful service! I love love love my love boots!!! Sent from my iPhone


    1/8/2011 Hello JenniI received my gorgeous green boots today, they are beautiful. I want to thank you very much for the time & advice you gave me over the phone regarding sizing Most gratefulTeresa.

    18/7/2011Received the wellies 2 days after placing the order. Fantastic service. Lorray loves them. Many thanks. Paul.

    13/7/2011Dear Wellies,

    I've never favored purchasing shoes online - I had always felt the need to try on to ensure a good fit. However, I 'bit the bullet' and ordered a pair of Groundhog boots from you as they were just what I was looking for but hadn't found in the shops.
    I used your sizing guide, and placed my order. They arrived in New Zealand within a week and are a perfect fit.
    Thank you. I am so glad I found them on your website.

    1/7/2011Thank you Jenni!Future Wellies we will always order from you too!!Catherine X

    Wellies were on my doorstep when I got in last night.  Perfect fit.  Thank you so much for your wonderful site/service! 

    Comment: I just wanted to thank you so much for sending the wellies in size 40 and such a lovely gesture to make me a gift of the gardening gloves . I just wanted you to  know that was such a lovely thought and much appreciated . kind regards Kay

    10/6/2011Thank you SO much . The perfect boots are here ( arrived sometime Thursday) and I am off to birthday party with them (as gift) tonight. Apologies again for putting you to such trouble. i will check my order more carefully next time. Deborah

    6/6/2011Comment: Hi..Just wanted to say a big thank you for such fast efficient service. My 1yo grandson Riley received his gumboots this morning and apparently looks pretty cool in them!Much appreciated.
    Nina Henry   :)

    2/6/2011Thanks Jenni, due to your prompt response and attention to the issue, I would not hesitate to recommend you to anyone and would say your service is excellent.
    Cheers Liz

    24/5/2011Thanks a million!  The Wellies arrived  this morning and are simply superb!  I am amazed that I only went online at 4.15pm yesterday and received the Wellies by 7.30 am today and my son has taken them to school this morning.  I requested express, but I didn’t expect that the order would be processed immediately.   FANTASTIC service, fantastic product  -  thank you again!kind regards,Mary-Anne

    23/5/2011That was absolutely brilliant !! Thanks for lightening up my Monday :-)
    Money is not showing up yet but if I do not see in the next day or so I will let you know.
    Thanks again for another great Wellies Online experience.  Have you saved in my favourites now anyway so will check in from time to time to see what you have (hopefully a larger range of Bogs next time if the importer will allow), or I may just randomly call you for another enjoyable chat.
    Take care, Belinda

    16/5/2011Love my new wellies.Cannot believe how efficent you are, ordered and paid by lunch time and deliver by 9.30am next day. Fabulous service,look  forward to buying from you again. regards mary

    5/5/2011Hi Jenni, I received my BOGs yesterday.  They are awesome wellies, thanks :)

    The size seems right for me.  They are snug on top of the foot, with space for my toes.  My heel tends to lift a little when I walk in them, but I imagine that is probably normal for gum boots.  Hopefully I will get used to that as I want to use them to walk the dogs :) 
    Thanks again for all your help.Cheers,Adrian.

    5/5/2011Hello,The boots arrived safely today. They are just perfect! Thanks for excellent customer service!Sanna


    THANK YOU!!!! Received today, they're right size, yay! and I love them. 
    I took your tip and left the front door open, contractor knocked and handed me parcel. I was spared the unpleasant experience of the Australia Post depot in Artarmon.  
    Thanks again for such a quick turnaround. 


    Comment: Bogs arrived today, I tried them on and haven't taken them off.  Who would have thought wellies could so comfortable. Glenelle


    Hi, i got 2 pairs of gumboots from you site last week and was absolutely thrilled both with how fast they got here and also the exceptional; quality, so today i ordered another pair and next week i will get another... i am  a florist and we are using them as part of our winter uniform... thanks so much Sandra green n gorgeous. Devonport tasmania


    Hi Jenni!

    Thank you so much for organising my Love Gumboots so quickly. I received then yesterday and they fit perfectly!
    I really appreciate all your help and I'll definitely recommend Wellies to my friends and family. 



    Thanks for letting me know! You guys have been so helpful and I love my wellies. :-) 

    That's a good news that you have received the boots and thank you so much for sending us the new pair of Fairy Wellies boots. We can't wait to see Abbey's new boots :)
    and thank you for the great service that you gave us :)
     Have a great day!

    Wellies arrived this morning and they are fabulous…hate to say it…I want it to rain now so I can wear them!!!Thanks for your help.
    Kerry Newitt.

    Thanks Jenni for your excellent service! you are a great company! Bev Byrnes

    Thank you Jenni. 
    Emails have come through confirming shipment and payment. 
    I’ll pass onto my friends the name of your website and the excellent service I’ve received. 
    Portia Morgan

    Will be recommending you guys to many people from hereon in!!! 
     A great business you
    Thanks for your wonderful service…. 
    2 happy girls now,Thanks

    Hi Jen
    my replacement PipDucks arrive on Friday, thank you so much  :) it is great fun to walk in puddles with my four year old!
    I had already facebooked about your excellent customer service & will keep letting anyone interested in gumboots know how helpful you have been
    Sam Smith

    Wow, super customer service! I was hoping to find out soon because it's really raining here for the first time in 15 years. Thank you do much, I will let you know when they arrive :) 

    Hi Jenni, 
    Thankyou for all your help throughout the buying process of my Wellies. They look awesome and i am very happy with them.

    Hi Jenni,  
    Thanks for all the help and patience. I have passed on your details  to all who have admired my boots as I think what you are doing is fabulous. 

    All the best

    Hi Jenni, 
    Good on you for making a passion your livelihood and I also love wellies, have done since I was a kid on the family farm. When my daughter was little on rainy days we would dress up in raincoats, hats and gumboots to go out and jump in puddles – that was such fun, rainy days were special for us.
    I wish you all the very best and will continue to sing the virtues of your website to all who will listen.

    Wow that was quick, thanks! I was referred from a friend, sharing your link on facebook so I hope you get lots of sales.Sophe Pennington

    Thanks for all your help! I have told a few friends about your site
    and they have ordered some boots too.
    Hope you have a great winter season
    Melissa  Solomon:)

    WOW !!!!!!!!! 
    I was so excited when i saw the pink postage bag - what a fabulous and happy way to send something. 
    Then I opened the bag and the boots were amazing. 
    I cant wait for it to rain!!! 
    Belinda Smoker

    Thannk you Jenni,
    Got my wellies today and have already had great comments about them. I've told many peoply about your website. It's due to rain in Sydney for a few more days so I'm glad my wellies arrived in time. 
    Viviana Hales

    Received the Wellies today in Michigan, United States.

    Love them!  They're so stylish.  The patter is striking!
    Thank YouJeannie Bakale

    Hello Wellies,
    I bought some gumboots from you for my daughter's birthday, which was yesterday, and I just wanted to let you know how much she loves them! She's barely taken them off! Jenni Playdon

    Louise Turner : 
    these boots are mde for walking...they are gorgeous and fit just right ...will be taking tem to Woodford folk festival and the Dreaming festival held there in june ...sort of hope it doesnt rain BUT you never know  then I can wear my snazee new boots ..... thanks again for your prompt replys with queries makes all the difference... Louise

    Dear Jenni,
    The boots are a perfect fit! Just in time for the Easter Break, how wonderful!!
    Thank you again for your wonderful service.Kind regards, Jenifer Cottrell

    Dear Jenni;
    I just got mi boots, I am sooo happy they are beautiful.
    Thank You so much,for sending them so quick.
    I will keep you in my favorites, I am a nutty for gumm boots.
    Thanks again, Andrea.

    Date: Wed, 20 May 2009

    The wellies look great and the kids love them..
    Thank you for your concern and prompt replies and I will not hesitate to order again next time and recommend wellies online to my family and friends.

    Thank you,
    Safrina A  (Brunei)


    Tuesday, 9 June, 2009

    Thanks so much for the fabulous follow-up customer service. Please let me know if you require a testimonial for your site! 

    Thanks again,
    Beth M


    Tuesday, 4 August 2009

    Thank you very much,
    Your customer service has been outstanding and a definite cut above your competitors. 

    Thanks again,
    Charlotte P



    Hi Jenni, 

    I picked up my wellies from the post office on Friday and I love them!!
    Best of all, they fit perfectly!! 

    Thank you so much for your help!! :))

    Sally J



    Great website, my colleagues and I had a great time looking at all of the different choices

    Tammy C



    Monday, 31 August 2009

    Hi Jenni,

    My boyfriend said the willies arrived. I cant believe how fast and efficient the transaction was.
    I will defo be recommending your services to all my welly buying friends!

    Mairead E



    Hi there,

    Thank you so much for sending my new wellies in a timely manner! I need them for a fancy dress 21st this saturday night. Not only did you provide a great service time and money wise, but there so comfortable too!

    Thanks again!

    Samantha D



    Thanks so much Jenni. I love mine so much that I got my mother and sister a pair for xmas.

    Cheers :)

    Charlotte G


    4 March 2010

    Hi Jenni, 

    Just wanted to let you know that my Willow Green Wellies arrived this morning & they are fabulous ! The size is perfect.

    Thanks again.

    Renee M


    16 March 2010

    Hello Jenni,
    The matt black wellies arrived yesterday.
    Thank you for being so accomodating with all my changes and so prompt.

    kind regards,
    Dorothy V


    19 March 2010

    They're here and they're fabulous.  Thanks so much for your help. 

    Jeanette J


    21 March 2010

    Thank you again, it is nice to have an online store who looks after their customers. It does not go un-noticed!


    Clare K


    1 April 2010

    Hello Jenni,

    I just want to say thank you for your speedy delivery! I received my new wellies yesterday (Black Holster Wellies) and i absolutely love them. I appreciate your understanding in exchanging my Pip Duck wellies as they were far to broad for my feet. I will definitely be recommending this site to all my friends. Looking forward to shopping online once again. Good luck with your relocation. I hope it all goes smoothly!

    Regards Dora S


    8 April 2010

    Hi Jenni,

    It came today...thank you for getting back to me. I LOVE them! Just ordered another pair for a girlfriends birthday!

    Thanks again.
    Britt R


    15 April 2010

    Hi Jenni

     Just a quick note to say that I have received my Angie Wellies AND I LOVE THEM.  They arrived safe and sound and THANK YOU.
    With a pair of thick socks on, they are cosy and comfortable.

    Thanks again,

    Happy Customer Melanie W


    Wed, 7 Apr 2010

    these boots are mde for walking...they are gorgeous and fit just right ...will be taking tem to Woodford folk festival and the Dreaming festival held there in june ...sort of hope it doesnt rain BUT you never know  then I can wear my snazee new boots ..... thanks again for your prompt replys with queries makes all the difference...

    Louise T


    3 May 2010

    Hello Wellies,
    I bought some gumboots from you for my daughter's birthday, which was yesterday, and I just wanted to let you know how much she loves them! She's barely taken them off!

    Thank you!

    Jenni P


    4 May 2010

    Wellies have arrived. They are delightful, the fit is perfect. I am off to christen them in the garden.

    Mary B


    26 May 2010

    Thank you Jenni,

    Got my wellies today and have already had great comments about them. I've told many peoply about your website. It's due to rain in Sydney for a few more days so I'm glad my wellies arrived in time. 

    Viviana H


    2 June 2010

     WOW !!!!!!!!!

    I was so excited when i saw the pink postage bag - what a fabulous and happy way to send something. 
    Then I opened the bag and the boots were amazing. 
    I cant wait for it to rain!!!

    Thank you,
    Belinda S